Landlord Guide

We cover every aspect of the lettings process from finding suitable tenants to maintaining your property to a high standard and ensuring it complies with the latest legislation. Our aim is simple; we want to give you the highest possible standards of service so that you have total peace of mind.

Osbornes are members of ARLA which is the UK’s foremost professional and regulatory body for letting agents. As members we operate to professional standards far higher than the law demands. By using an arla agent, you can be assured you will be provided with a professional service and that your money is safeguarded by a Client Money Protection scheme.

From the start of the lettings process our members of staff will be able to guide you through the permission, consent and compliance required in order to let out a property. Download our guide for landlords ‘Letting your property’ ebook.

Choosing the right scope of service for your needs

You may require a simple no-frills Tenant Find service if you want to manage the property yourself. Alternatively you may prefer to be a remote Landlord and take up the Fully Managed option. Or Rent Collect which sorts out ongoing financial matters, leaving you to tend to the upkeep.

*Optional Services subject to an additional charge

Managed Rent Collection Let Only
Advice and guidance on all legal obligations by ARLA-trained staff Yes Yes Yes
Market appraisal Yes Yes Yes
Comprehensive advertising Yes Yes Yes
Accompanied viewings Yes Yes Yes
Negotiating offers Yes Yes Yes
Comprehensive tenant referencing Yes Yes Yes
Provision of tenancy agreements and initial paperwork Yes Yes Yes
Serving of notices Yes Yes Yes
Registration and management of deposits (bonds) Yes Yes Yes
Secure key-holding service Yes Yes Yes
Secure key-holding service Yes Yes Yes
Arranging professional inventory check-in and check-out reports Yes* Yes* Yes*
Non-resident landlord tax guidance, reporting and compliance Yes Yes
Negotiating contract renewals and rent increases Yes Yes Yes
Pay as you go monthly fees Yes Yes
Rent collection and late rent payment chasing Yes Yes
Monthly financial statements Yes Yes
End of tenancy dilapidations management and deposit returns Yes Yes
Arranging gas and electrical safety inspections to comply with statute Yes Yes* Yes*
Source, deploy and manage contractors and tradesmen Yes
Monitor, account for and manage the payment of invoices for contractors, suppliers and services Yes
Respond to and manage tenants’ maintenance requests Yes
Oversee maintenance works Yes
Regular property inspections and comprehensive reporting Yes